What Makes a Great Hospitality Manager?

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8 Most Important Job Competencies for Hospitality Managers

Your team of managers can make or break a hospitality business. And while no employer sets out to hire mediocre managers, it happens all the time.

So what separates the goods from the greats?

In our research, we’ve found 8 big differentiators or the 8 most important job competencies for hospitality managers. Screen for these things, and you’ll find managers who far outperform their peers.

In this infographic, learn how to spot a natural or the type of manager who will:

  • Make quick decisions
  • Keep cool in stressful situations
  • Anticipate guests’ needs
  • And MORE!



Fill out the form to download the infographic today!


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Richard Gleeson, SHRM-CP
Manager of HR Systems, Craft Brew Alliance


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Director or Talent Acquisition, Aspen Dental


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Sarah Cooper Truchard, SHRM-SCP
Manager Training & Development, PV Fluid Products